Store Policies
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING POLICY
Shipping Information
We're currently happy to offer domestic shipping within the USA. After you place your order, please allow 1-3 business days for production. Once your item is crafted, we'll ship it using USPS Ground Advantage or USPS Priority Mail, which typically takes 2-6 business days for delivery. The exact timeframe will depend on your location and USPS service.
Convenience and Confidence
For your peace of mind, shipping is already included in the cost of your order. Additionally, all packages with a value exceeding $1,000 will be automatically insured for your protection.
RETURNS AND REFUNDS POLICY
Damaged or Lost Items:
We understand that sometimes things don't go as planned during shipping. If your item arrives damaged or is lost in transit, we are happy to offer a full refund within 14 days of delivery (or expected delivery date for lost packages). Please contact us immediately with photos of the damage or any information about the lost package, and we'll guide you through the return process.
Personalized Items:
Due to the custom nature of our engraved products, we generally don't accept returns or exchanges. Once an item is engraved, the design cannot be reversed.
We Value Your Satisfaction:
However, we understand that mistakes can happen. If you're unhappy with your order for any reason, please don't hesitate to contact us. We'll work diligently to find a solution that meets your needs, whether it's a replacement item or a store credit.
WARRANTY DISCLAIMER
While we source high-quality products from trusted third-party vendors, we stand behind the quality of our finished product, including the engraving. If you encounter any defects with your item, please don't hesitate to contact us. We'll work diligently to find a solution, whether it's sending replacement parts, offering a repair solution, or providing other options to ensure your satisfaction.
DATA PRIVACY
California Consumer Privacy Rights
ELMA VADA STUDIO respects your privacy and is committed to protecting your personal information. We comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to ensure your data is handled responsibly.
Information We Collect
We only collect the information you choose to provide, such as your email address when you subscribe to our newsletter. We do not collect or store your shipping address any longer than necessary to fulfill your order.
Third-Party Payment Processing
For secure payment processing, we use trusted third-party services. These services are independent of ELMA VADA STUDIO and have their own privacy policies. We recommend reviewing their policies to understand how they handle your financial data. We do not have access to your complete payment information.
Use of Your Information
We primarily use your email address to send you newsletters or updates about our products and promotions. You can always unsubscribe from these communications at any time.
Your Rights
California law grants you certain rights regarding your personal information. You have the right to:
Request disclosure of the personal information we have collected about you.
Request deletion of your personal information, subject to certain exceptions.
For more information about your rights under the CCPA and CPRA, you can visit the California Attorney
Contact Us
If you have any questions about our privacy policy or your rights, please contact us at elmavadastudio@gmail.com
Changes to this Policy
We may update this privacy policy from time to time. We will post any changes on this page so you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.